We feel certain your subscription to this site and our products for sale within will enlighten you, entertain you, and provide you with information you can use to improve your trading.

However, you are ultimately responsible for your own success in trading. For this reason, this site's subscription fees and/or digital products are neither refundable nor transferable.

Refunds will be granted if for some reason customers are unable to view or access our products (after all reasonable efforts to remedy the situation have been taken).

Subscription fees may be deductible as a business expense. Check with your tax consultant or accountant for advice on this issue.

TCT Australia regards every person who contacts them, for any reason whatsoever, to be a valued customer.

TCT Australia is committed to providing the best customer service possible and will endeavour to process each enquiry as quickly as possible.

TCT Australia are committed to providing our customers with high quality service which meets their reasonable expectations.

TCT Australia recognises that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be treated with honesty and integrity at all times.

TCT Australia recognise that by providing high quality customer service we are helping to service our customers in the best possible way.

We will listen to our customers and try to provide the services that they really want. We will not assume that we know what they want; we will really find out and listen to the facts.

We will not give any customer the 'run-around'. If an individual cannot directly help a customer, it is their responsibility to ensure that they find someone who can and then put them in contact with the customer. If the person who is able to help the customer is unavailable it is the responsibility of the person who receives the call to ring back the customer and advise them of a time when the appropriate person will help them.

Answers to any enquiry or complaint will be easy to understand. They will be clear, concise, and straight to the point and directly address the original enquiry or complaint.

All telephone enquiries or complaints will receive at least an initial response by the next working day.

All employees dealing with customers will identify themselves either verbally or in writing and when answering the phone will give their first name.

In its aim towards efficiency and in the interest of customers, TCT Australia reserves the right to limit the use of staff and resources on false or unreasonable demands.

TCT Australia sells digital products and delivery for these products are in most cases instantaneous or by the very least the same working day.

If any products are not available for any reason TCT Australia will notify customers on the same day.